Terms and Conditions Iowa Psychiatric Care
Terms and Conditions of Use
Effective Date: August 12, 2026
Last Updated: August 12, 2026
By accessing and using the Iowa Psychiatric Care website (iowapsychiatriccare.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use (“Terms”).
If you do not agree with these Terms and Conditions of Use, please do not access or use the Iowa Psychiatric Care website.
Iowa Psychiatric Care may modify these Terms at any time. Any modifications will become effective upon being posted on the website unless otherwise stated. By continuing to access or use the website after modifications are posted, you agree to be bound by the Terms in effect at the time of your use.
We encourage you to review these Terms periodically so that you are aware of any changes.
Iowa Psychiatric Care reserves the right, at any time and without prior notice, to modify, suspend, restrict, or discontinue all or any portion of the website, temporarily or permanently, to the extent permitted by applicable law.
EMERGENCY MEDICAL OR PSYCHIATRIC SITUATIONS
The Iowa Psychiatric Care website should not be used for medical or psychiatric emergencies or other urgent situations requiring immediate attention.
Website forms, appointment requests, email, text messaging, and other electronic communications should not be relied upon for emergency assistance or time-sensitive medical care.
If you are experiencing a medical or psychiatric emergency, believe you may be in immediate danger, or believe another person may be in immediate danger, call 911 in the United States or seek immediate assistance from your local emergency services or nearest emergency department.
Iowa Psychiatric Care cannot guarantee that communications submitted through this website will be reviewed or responded to immediately.
WEBSITE PURPOSE AND SERVICES
The Iowa Psychiatric Care website is provided to offer information about our practice and psychiatric healthcare services.
The website may allow users to:
Learn about Iowa Psychiatric Care
Review information about psychiatric services
Learn about conditions and specialties we address
Request or schedule appointments
Access patient resources
Access or be directed to a patient portal
Submit general inquiries
Review educational mental health information
Obtain practice contact information
Information provided through this website is intended primarily for general informational and educational purposes.
Information appearing on the website is not intended to independently diagnose a medical or psychiatric condition, recommend a particular treatment, or replace an individualized evaluation by a qualified healthcare professional.
Submitting information through the website does not guarantee that Iowa Psychiatric Care will accept you as a patient or that any particular treatment or medication will be provided.
MEDICAL DISCLAIMER
The general medical, psychiatric, and mental health information available through the Iowa Psychiatric Care website is not a substitute for professional medical advice, diagnosis, evaluation, or treatment.
Always seek the advice of a qualified physician, psychiatric provider, or other appropriately licensed healthcare professional regarding questions concerning your medical or mental health symptoms, diagnosis, medications, or treatment.
Never disregard professional medical advice or delay seeking appropriate healthcare because of information you have read on this website.
Treatment decisions should be made based on an individualized evaluation by an appropriately qualified healthcare professional.
PROVIDER-PATIENT RELATIONSHIP
Use of the Iowa Psychiatric Care website alone does not establish a provider-patient relationship between you and Iowa Psychiatric Care or any of its healthcare providers.
A provider-patient relationship is established only after appropriate registration, acceptance, consultation, evaluation, consent, and other applicable clinical and administrative requirements have been completed.
Submitting a contact form, requesting an appointment, sending an email, sending a text message, or otherwise communicating with the practice does not, by itself, establish a provider-patient relationship.
TELEHEALTH SERVICES
Iowa Psychiatric Care provides psychiatric services through telehealth, subject to applicable laws, professional licensing requirements, clinical appropriateness, and provider availability.
Telehealth uses electronic communication technologies to provide healthcare services when a patient and healthcare provider are located in different places.
Telehealth may involve certain limitations and risks, including:
Internet or technology interruptions
Audio or video quality problems
Equipment failures
Privacy or security limitations
Delays caused by technical problems
Circumstances in which an in-person examination or different level of care may be clinically necessary
Patients may be required to complete separate telehealth consent forms or agreements before receiving services.
Eligibility for telehealth services may depend on the patient’s physical location at the time of the appointment and whether the provider is legally authorized to provide services in that jurisdiction.
Accessing this website does not guarantee eligibility for telehealth services.
APPOINTMENTS AND SCHEDULING
The website may provide functionality that allows users to request or schedule appointments.
Submitting an appointment request does not guarantee an appointment until the appointment has been confirmed by Iowa Psychiatric Care or through its authorized scheduling system.
Appointment availability is subject to change.
Patients are responsible for providing accurate contact information and reviewing appointment confirmations, reminders, scheduling communications, and applicable practice policies.
Separate policies may apply regarding cancellations, rescheduling, missed appointments, late arrivals, payments, and other patient responsibilities.
MEDICATION INFORMATION
Information on this website concerning psychiatric medications or medication management is provided for general informational purposes only.
Nothing on this website constitutes a prescription or individualized recommendation regarding medication.
You should not start, discontinue, increase, decrease, or otherwise change a medication based solely on information contained on this website.
All prescribing decisions are made by an appropriately licensed healthcare provider based on professional clinical judgment, individual patient circumstances, applicable laws, professional standards, and other relevant factors.
Receiving an evaluation from Iowa Psychiatric Care does not guarantee that any particular medication or controlled substance will be prescribed.
WARRANTIES AND LIABILITY
Iowa Psychiatric Care strives to provide useful and accurate information through this website. However, healthcare information, clinical guidance, insurance participation, pricing, appointment availability, and other information may change.
To the extent permitted by applicable law, Iowa Psychiatric Care makes no warranties or representations concerning the completeness, reliability, accuracy, timeliness, usefulness, adequacy, availability, or suitability of general information available through this website.
Use of this website and reliance upon its general informational content is at your own discretion.
Iowa Psychiatric Care does not assume responsibility for decisions made solely based upon general information obtained from this website.
Nothing in these Terms is intended to exclude or limit any liability or professional obligation that cannot legally be excluded or limited.
PRIVACY AND HEALTH INFORMATION
Iowa Psychiatric Care respects the privacy of website visitors and patients.
Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable laws.
Certain information collected or maintained in connection with providing healthcare services may constitute Protected Health Information (“PHI”) and may be subject to additional protections under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.
Our use and disclosure of PHI may also be governed by our Notice of Privacy Practices.
Because ordinary internet and email communications may have security limitations, users should avoid transmitting highly sensitive medical or psychiatric information through general website forms or standard email unless specifically instructed to do so.
Whenever available, patients should use the secure communication methods designated by Iowa Psychiatric Care for sensitive healthcare information.
PROHIBITED USES
As a condition of using the Iowa Psychiatric Care website, you agree not to use the website for unlawful, fraudulent, abusive, disruptive, or unauthorized purposes.
Prohibited activities include, but are not limited to:
Impersonating another person or accessing an account without authorization
Providing intentionally false, fraudulent, or misleading information
Transmitting content that infringes the intellectual property, privacy, or other legal rights of another person
Transmitting unlawful, threatening, harassing, abusive, defamatory, obscene, or malicious material
Using the website in a manner intended to cause harm to another person
Attempting to collect Personal Information about other website users without authorization
Introducing viruses, malware, malicious scripts, or other harmful computer code
Attempting to gain unauthorized access to the website, servers, databases, patient systems, accounts, or connected networks
Attempting to interfere with website security or normal website operation
Using automated systems to improperly scrape, copy, extract, or interfere with website content or services
Using information from this website for unlawful purposes
Iowa Psychiatric Care reserves the right to restrict or terminate access when misuse is detected or reasonably suspected.
SMS CONSENT AND COMMUNICATION
SMS Consent
If you voluntarily provide your mobile telephone number and affirmatively opt in to SMS communications, you consent to receive text messages from Iowa Psychiatric Care.
Phone numbers and SMS consent obtained as part of the SMS opt-in process will not be sold or shared with third parties for their independent marketing or promotional purposes.
Service providers may process information on behalf of Iowa Psychiatric Care when necessary to deliver authorized communications, subject to applicable privacy and contractual requirements.
Types of SMS Communications
If you have consented to receive text messages from Iowa Psychiatric Care, messages may include:
Appointment reminders
Appointment confirmations
Scheduling or rescheduling communications
Follow-up messages
Billing or administrative communications
Practice-related updates
Other communications related to services you requested
Message Frequency
Message frequency may vary depending on your appointments and interactions with Iowa Psychiatric Care.
Message and Data Rates
Standard message and data rates may apply depending on your wireless carrier and mobile service plan.
Opt-In
Where SMS functionality is offered, you may opt in by providing your telephone number and affirmatively selecting the applicable SMS consent option on an online or patient form or through another consent method provided by Iowa Psychiatric Care.
Opt-Out
You may opt out of applicable automated SMS communications at any time by replying STOP to a message.
You may also contact Iowa Psychiatric Care to request that applicable SMS communications be discontinued.
Help
For assistance with applicable SMS communications, reply HELP where supported or contact Iowa Psychiatric Care using the contact information provided below.
Consent to receive promotional or marketing SMS messages, if such messages are offered, is not a condition of receiving healthcare services.
Do not use SMS communications for medical or psychiatric emergencies.
THIRD-PARTY SERVICES AND LINKS
The Iowa Psychiatric Care website may contain links to or integrate with third-party services, including patient portals, scheduling platforms, telehealth platforms, payment processors, insurance resources, mapping services, and other websites.
Iowa Psychiatric Care does not control the independent content, availability, privacy practices, security, or terms of third-party websites or services.
Your use of a third-party service may be governed by that provider’s own privacy policy and terms and conditions.
A link to a third-party website does not necessarily constitute an endorsement of that website, company, product, or service.
INTELLECTUAL PROPERTY
Unless otherwise indicated, website content, including text, graphics, logos, branding, images, page layouts, design elements, icons, and other materials, is owned by or licensed to Iowa Psychiatric Care and may be protected by applicable copyright, trademark, and other intellectual property laws.
Website content may be viewed for personal, non-commercial informational purposes.
You may not reproduce, distribute, republish, modify, sell, commercially exploit, or create derivative works from protected website content without authorization from Iowa Psychiatric Care or the applicable rights holder.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Iowa Psychiatric Care and its owners, healthcare providers, employees, contractors, representatives, and agents from third-party claims, liabilities, damages, losses, and reasonable costs or expenses arising out of or relating to:
Your unlawful or unauthorized use of the website;
Your material violation of these Terms;
Your infringement of another person’s intellectual property or other legal rights;
Your intentional interference with the operation or security of the website; or
Information or material you intentionally submit through the website in violation of applicable law.
This provision does not apply to the extent prohibited by applicable law and does not limit professional responsibilities that cannot legally be waived.
INSURANCE AND PAYMENT INFORMATION
Any information on the website concerning insurance participation, coverage, fees, or payment options is provided for general informational purposes and may change.
Acceptance of an insurance carrier does not guarantee that a particular patient’s plan will cover a particular service.
Patients should verify benefits, deductibles, copayments, coinsurance, prior authorization requirements, and other coverage details with their insurance carrier when appropriate.
Patients may be financially responsible for amounts not covered by insurance, subject to applicable law and Iowa Psychiatric Care’s financial policies.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions of Use shall be governed by and construed in accordance with applicable federal law and the laws of the State of Iowa, without regard to conflict-of-law principles, to the extent permitted by applicable law.
To the extent permitted by applicable law and unless another written agreement governing healthcare services provides otherwise, disputes relating specifically to use of this website shall be subject to the jurisdiction of the appropriate state or federal courts located in Iowa.
TERMINATION
Iowa Psychiatric Care reserves the right, to the extent permitted by applicable law, to restrict, suspend, or terminate a user’s access to interactive website features or other portions of the website when the user violates these Terms, attempts unauthorized access, interferes with website security, or engages in unlawful or abusive conduct.
COMPLIANCE WITH HEALTHCARE REGULATIONS
Iowa Psychiatric Care is committed to complying with applicable federal and state healthcare privacy and security requirements, including HIPAA where applicable.
The use and disclosure of Protected Health Information in connection with healthcare services is governed by applicable law and Iowa Psychiatric Care’s Notice of Privacy Practices, which is separate from these Terms and Conditions.
These Terms are not intended to replace the Notice of Privacy Practices or other patient consent forms, treatment agreements, telehealth consents, financial policies, or clinical documents required in connection with receiving healthcare services.
CHANGES TO THESE TERMS
Iowa Psychiatric Care reserves the right to revise these Terms and Conditions of Use periodically.
When changes are made, the updated Terms will be posted on this website and the “Last Updated” date may be revised.
We encourage users to review this page periodically for changes.
CONTACT INFORMATION
For questions regarding these Terms and Conditions of Use, please contact:
Iowa Psychiatric Care
950 Office Park Rd, Suite 221
West Des Moines, Iowa 50265-2548
Phone: 515-654-6422
Fax: 515-738-4906
Email: melanie@iowapsychiatriccare.com
Website: iowapsychiatriccare.com
EFFECTIVE DATE
These Terms and Conditions of Use are effective as of August 12, 2026 and may be updated periodically. Please review this page from time to time for changes.